Some chats need more than one reply — taking an order, qualifying a lead, collecting an address. The visual flow builder lets you design those multi-step conversations with branches, and run them automatically on WhatsApp.
A flow is a guided conversation: ask a question, wait for the answer, branch based on it, collect details, then save the result or hand off to your team. You build it by connecting nodes on a canvas — 12 node types, from questions and buttons to conditions and handoffs.
Flows can start from a keyword, a button or a bot rule. Every answer is captured against the contact, so a finished flow becomes a lead, an order or a booking you can act on and export.
Start the flow from a keyword, a button tap or a bot rule.
Questions, buttons, lists, date and time slots, media, location — 12 node types.
Route customers down different paths based on what they choose.
Answers are saved to the contact; hand off or export when the flow completes.
Menu, quantity and address collected in one smooth chat, then passed to the kitchen.
Ask course, city and budget before a counsellor ever picks up the chat.
Gather size, location and photos so your quote goes out right the first time.
No. Flows are built by connecting nodes on a canvas.
A bot rule answers one message. A flow runs a multi-step conversation with branching and saves the answers.
Yes. On Pro, a completed flow can trigger a webhook that posts the data to your CRM, sheet or app.
Connect your existing WhatsApp Business number in about a minute. Fourteen days free.