Most customer messages are the same ten questions — timings, prices, location, availability. Bot rules answer them the moment they arrive, in your words, so your team handles only the conversations that need a person.
The bot builder lets you set rules: when a message contains certain keywords, reply with a specific answer, buttons, or start a flow. You write the replies, so they sound like your business, not a generic chatbot.
Rules run 24/7 on your WhatsApp number. One switch turns auto-replies off instantly if you want your team to take over. On Pro, AI Assist answers questions your rules don't cover, using only your own business knowledge.
List the words customers actually use — "timings", "fees", "location", "price".
Your answer, with optional buttons, links or a hand-off to a flow.
The rule starts answering on your number immediately.
See which questions arrive most and tighten your rules over time.
Night-time queries about timings and plans get answered before the lead goes cold.
"Menu" sends today's menu; "location" sends the map link and parking info.
Patients get OPD timings and doctor availability without calling reception.
Bot rules are deterministic: they reply exactly what you write. On Pro, AI Assist replies to questions your rules don't cover — using only your own business knowledge — and hands anything it can't answer to your team.
You control every reply. The auto-reply switch turns the bot off instantly while you fix a rule.
Yes. Rules and flows can route a customer to the human-handoff queue in the shared inbox.
Connect your existing WhatsApp Business number in about a minute. Fourteen days free.